Glowtopia support

Email hello@glowtopia.app and we'll reply within 2 business days.

Common questions

I missed a few days. Nothing is lost. Your glow days only count up, and Dewy and the garden keep everything. Going away? Settings → Away mode pauses reminders until you’re back.

How do I set a retinol-only night? Me → Edit routine → tap weekdays on a step (Pro).

Reminders stopped. iPhone Settings → Notifications → Glowtopia → Allow Notifications.

How do I cancel? Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Glowtopia → Cancel. iPhone: Settings → your name → Subscriptions → Glowtopia → Cancel Subscription.

I bought Pro on another phone. Me → Restore purchases.

Delete your account and data

In the app: Settings → Account → Delete account. This deletes your account, your email address and every backup we hold, straight away. Your progress on the phone stays until you delete the app or use Settings → Erase everything.

Without the app: email hello@glowtopia.app from the address you signed in with and ask us to delete your account. We delete your account, its backups and any feedback messages linked to it within 30 days and confirm by email. Anonymous usage counts are not linked to you, so there is nothing of yours to delete there.

Launch list: to be removed from the list of people waiting for the app, email the same address.